Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at corvinapparel@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at corvinapparel@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at corvinapparel@yahoo.com.
We do not accept returns unless your item is faulty or there are any defects, if there is, we can accept an exchange within 14 days of receipt of the item.
Please note, as each item is made to order, we cannot exchange for alternative colours or sizes.
Items must be returned in the same condition as received, if they have been worn or washed, an exchange or refund will not be provided.
Please use the size chart provided before placing your order if unsure on size, as refunds can not be provided if you purchase the wrong size.
Items must be returned at the expense of the customer before any further action will be taken, postage will then be refunded to the customer if the item is in fact faulty.
Please note: each item is thoroughly quality checked before dispatch.
Please use the size guides provided to ensure you select the correct size before ordering, we cannot accept returns for incorrect sizing.
Customs Fees and Additional Taxes:
When placing an international order outside of the UK ( US taxes are pre-paid by me at shipping ), we will not be responsible for any extra taxes or customs fees that may be incurred.
This is the customers responsibility.
If fees are incurred, these will need to be paid as soon as possible to avoid your parcel being returned to us.
We will not be able to offer refunds if this is the case, however, I will be happy to resend this to you, but again, the customer will be responsible for payment of additional shipping costs.
For any other questions, please drop me an email me at corvinapparel@yahoo.com